Account Manager/Analyst

Akaza Research is looking for a smart, motivated, and enthusiastic individual to help manage and service clients who use OpenClinica, our open source software for clinical trials,. Akaza offers a unique opportunity to work with a smart team in a fast-paced, highly entrepreneurial environment on the cutting edge of clinical research. This position offers wonderful career growth and leadership opportunities and is ideal for somebody with an interest in the biomedical field and/or open source software.

The Account Manager is responsible for developing and servicing client relationships and supporting the implementation and operation of OpenClinica Enterprise at client sites. The ideal individual will have a background in both consulting/project management/clinical research, and delivered some type of training course at client sites.

Responsibilities for this position are varied, and include:

• Be communicative and responsive to all client requests (always follow up within 24 hours)
• Manage project team’s understanding of what needs to be delivered and their ability to deliver
• Anticipate and proactively manage areas of project risk (scope, budget, people, quality, timeline, resources, communications)
• Ensure project deliverables are delivered satisfactorily and on-time
• Manage and follow through to meet or exceed client expectations
• Anticipate and proactively pursue additional business opportunities for existing accounts
• Provide weekly status report to supervisor for all projects
• The Account Manager may be required to deliver client services (particularly training, user support, protocol and CRF implementation) in many cases.
• Conduct product presentations/demonstrations
• Assist Akaza Sales Leads in communicating with prospective clients and drafting of proposals
• Support OpenClinica open source community
• Communicate feedback from clients and prospects back to managers and development team:
  • Product requirements
  • Account Management methodologies – current strengths & weaknesses, ways to improve
• Produce monthly summary of recommendations to senior management of product, account management, and sales strategy recommendations
• Participate when requested in product development and design meetings

Desired skills and experience:

• Excellent writing, communication, and presentation skills.
• Capacity for complex critical analysis
• Ability to learn and assimilate new information in situations where only limited standardization or formal knowledge exists
• Ability to interpret and act upon a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to communicate to technical and non-technical engineering and medical audiences
• Communicate well in writing and orally with others,
• Demonstrated client relationship, project management and communication skills
• Familiarity with data management in clinical trials
• Data systems validation experience, SOP development, Medical terminology knowledge, and knowledge of GCP/ICH/HIPPA guidelines & 21 CFR Part 11 a major plus

This position is for a full-time employee at our office in Kendall Square, Cambridge. We are conveniently located near the Kendall Square T stop on the Red Line. No recruiting agencies please.

Competitive salary based on experience. Benefits for full-time employees include health insurance, dental insurance, Section 125 plan, and 401k retirement plan. Stock compensation plan.

Please send your resume cover letter to . No recruiting agencies/headhunters please.